Transworld Systems Inc. (TSI): who they are and what the CFPB complaint record shows
Transworld Systems Inc. (TSI): CFPB complaint record (last 3 years), the most common complaint issues, and the rights the law gives you when a collector contacts you.
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Short answer: Transworld Systems Inc. (TSI) is an accounts receivable management company offering first- and third-party collections (per tsico.com). If Transworld Systems Inc. (TSI) has contacted you, federal law (the Fair Debt Collection Practices Act and the CFPB's Regulation F) gives you the right to a validation notice and to dispute the debt. This page lists facts only; it is not legal or financial advice.
Company facts
| Field | Value |
|---|---|
| Legal name | Transworld Systems Inc. (CFPB company name "TRANSWORLD SYSTEMS INC") |
| Headquarters | Mailing address on TSI's consumer site: 500 Virginia Drive, Suite 514, Fort Washington, PA 19034 (TSI contact page) |
| Type | Collection agency / accounts receivable management ("First & Third-Party Collections", tsico.com) |
| Website | tsico.com |
| Phone | 1-800-456-4729 (TSI contact page) |
| State license | Check it yourself on NMLS Consumer Access (we do not copy NMLS data) |
CFPB complaint record (Oct 14, 2023 – Oct 13, 2026)
Company name searched in the CFPB database: TRANSWORLD SYSTEMS INC
- Complaints received: 12,511
- Timely company response: 12,500 of 12,511 (99.9%)
Top 5 issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 4,670 |
| Written notification about debt | 1,789 |
| Took or threatened to take negative or legal action | 1,395 |
| False statements or representation | 1,361 |
| Incorrect information on your report | 1,172 |
How the company closed complaints
| Response | Complaints |
|---|---|
| Closed with explanation | 12,459 |
| In progress | 51 |
| Closed with non-monetary relief | 1 |
Top states by complaints
| State | Complaints |
|---|---|
| TX | 2,749 |
| FL | 1,066 |
| GA | 995 |
| CA | 724 |
| NY | 669 |
The CFPB notes that complaint counts are not a rating and should be considered in the context of a company's size. Complaints are not verified by the CFPB. See this query in the CFPB database.
Public enforcement actions
| Date | Agency | Summary | Source |
|---|---|---|---|
| Jul 8, 2013 | FTC (filed by DOJ, N.D. Tex.) | Consent decree with Expert Global Solutions and subsidiaries including Transworld Systems Inc.: $3.2 million civil penalty over FDCPA/FTC Act violations (repeated calls, calls after being asked to stop, collecting without verifying disputed debts). TSI was then part of Expert Global Solutions | FTC press release |
| Sep 18, 2017 | CFPB | Consent order (2017-CFPB-0018) against TSI, debt collector for several National Collegiate Student Loan Trusts, for filing false or misleading affidavits and testimony and suing when the debt could not be proven; $2.5 million civil penalty | CFPB |
| Sep 2020 | New York Attorney General | Assurance of discontinuance over National Collegiate Student Loan Trusts lawsuits and borrower communications, including suits filed after the statute of limitations: $600,000 and practice changes. TSI did not admit the findings | NY AG press release, Assurance |
| Sep 7, 2021 | Massachusetts Attorney General | Assurance of discontinuance filed in Suffolk Superior Court over excessive calls, collecting time-barred debt, and misleading affidavits: $2.25 million and practice changes | Mass. AG press release |
What the law gives you when a collector contacts you
- Validation notice. Under Regulation F (12 CFR 1006.34), a debt collector must give you a validation notice with the amount owed, the creditor and how to dispute. eCFR §1006.34
- Right to dispute. The notice gives the date by which you can dispute; if you dispute in writing in that period, the collector must stop collecting until it sends verification. CFPB: What information does a debt collector have to give me?
- Sample letters. The CFPB publishes free sample letters to request information, dispute a debt or limit contact. CFPB debt collection letters
- Complaints. You can file a complaint with the CFPB at consumerfinance.gov/complaint.
- Time limits. Each state sets a statute of limitations on debt. Each state has its own rules; a state-by-state guide is coming soon.
Frequently asked questions
Is Transworld Systems Inc. (TSI) a real debt collector?
Yes. It appears in the CFPB complaint database and was the subject of a 2017 CFPB consent order.
What should I ask Transworld Systems Inc. (TSI) for first?
The validation information described in Regulation F §1006.34; the CFPB's sample letters cover this.
Can I file a complaint about Transworld Systems Inc. (TSI)?
Yes, anyone can file a complaint with the CFPB online.